Returns Policy / Procedure - Bernardi Parts Acura
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Returns Policy / Procedure

OVERVIEW

It is our responsibility to ship all items to you in new, undamaged condition. If you fail to receive an ordered item or it is received in damaged condition, it is our responsibility to work with our shipping partner to resolve the problem in a customer-friendly fashion.

It is your responsibility to inspect items shipped to you by Bernardi Parts upon receipt and to notify us in a timely fashion, using the “Request Authorization” process outlined below, of missing, damaged, or incorrectly shipped items.

All returns must be "Eligabile" for return, as outlined below, must be approved for return by Bernardi Parts using the "Request Authorization" procedure, and must be packaged with the Request Authorization email sent to you. If you return an item that is not eligible for a refund, we will notify you and give you the option of having it returned to you.

RETURN ELIGIBILTY

Items are NOT eligible for a return for replacement or refund if they are:

  • An electrical/electronic component, HAZMAT, Chemical, Fluid, or non-rented tool.

  • Are not in brand new, undamaged, clean, uninstalled, and resalable condition

  • Are missing any components, attaching hardware, and/or documentation

  • Are not in their original packaging

INELIGIBLE items may not be returned for credit or replacement because we cannot guarantee to the next buyer that they have not been used. They will, however, be replaced if they have a manufacturing defect.

Items that are eligible for return must be approved using the "Request Authorization" procedure outlined below.

If you return an item that is not eligible for a refund, we will notify you and give you the option of having it returned to you.

REQUEST AUTHORIZATION

ACCOUNT Checkout

To request a return authorization,

  • Select the Order History option of the "Your Account" menu on the left side of most pages.

  • Within the list of orders, click "Details" on the order needing a return.

  • Within the list of order line items, click on the checkbox to the left of the line item(s) to be returned.

  • Select the "Return Items" button. This will open the Return Form. On the Return Form,

    • Select a reason for the return.

    • Using the Yes/No option buttons, designate whether you want the returned item to be replaced.

    • Select the "Submit" button

  • Within 4 business hours you will receive an email that authorizes the return along with a Return Authorization Number. If for some reason your request is denied, we will contact you by phone and by email.

GUEST Checkout

To request a return authorization,

  • Select the Order Status option of the "Your Account" menu on the left side of most pages.

  • Enter your order number and the mailing code to which it was shipped.

  • If a match is found, a list of order line items will be displayed.

  • Click on the checkbox to the left of the line item(s) to be returned.

  • Select the "Return Selected Items" button. This will open the Return Form. On the Return Form,

    • Select a reason for the return.

    • Using the Yes/No option buttons, designate whether you want the returned item to be replaced.

    • Select the "Submit" button

  • Within 4 business hours you will receive an email that authorizes the return along with a Return Authorization Number. If for some reason your request is denied, we will contact you by phone and by email.

RETURN TYPES

Return of Damaged Item

If an ordered item is damaged upon receipt, please:

  • To ensure we can meet the carriers claim reporting requirements, please notify us within 48 hours of receipt using the "Return Authorization" procedure outlined below.

  • We will advise you on how to proceed after we discuss your situation with the carrier.

  • After we discuss your situation with the carrier we will advise you on how to proceed.

Return of Core Deposit Item

If you are purchasing a product such as one of those listed below, Honda may charge you a refundable core deposit.

  • Starter

  • Alternator

  • Original Equipment Alloy Wheel

  • Brake Calipers

  • ABS Modulator

  • A/C Compressor

Please read our American Honda Core Deposit Policy to ensure you qualify for your deposit refund. Then, follow the guidelines below for "Return Authorization" and "Packaging/Shipping".

warranty coverage.

Return of Warranty Claim Item

If you believe a part has failed due to a manufacturing defect, please:

  • Document the symptoms of the defect.

  • The VIN# of the vehicle on which the failed part was installed.

After reviewing you return request, we will advise you on how to proceed.

If the part has been installed in your vehicle, you can drive your vehicle to your local Authorized Honda Dealer for warranty coverage.

Return of Shipping Error

If you received a part other than what you ordered or found something missing from your order, please notify us within 48 hours of receipt using the "Return Authorization" procedure outlined below. Upon receipt of your notification, we will email you

  • A Return Authorization Approval.

  • An "Electronic Return Service Label" that should be affixed to the package being returned.

  • The labeled package can then be given to any UPS driver or brought to your local UPS store

To receive a refund or replacement, returned items must:

  • Meet the “Return Eligibility” requirements outlined above.

  • Be Received within 15 days of the date on which the RMA was issued.

When we receive the returned item(s), packaged with the Return Authorization email, we will:

  • Send you replacement items at no additional charge via the same shipping method as the original order OR, at your option,

  • Apply a credit to your credit card for the price paid for the returned items.

Return of Other Items

If you ordered a product that meets the guidelines outlined above for “Return Eligibility” and you have determined it is not what you need...

  • Please notify us within 30 days of receipt using the "Return Request Procedure" described below.

  • Upon receipt of your notification, we will send you a Return Authorization eMail.

  • Package the returned items with a copy of the Return Authorization email that we sent to you.

  • Ship Bernardi Parts the items to be returned so we receive them within 15 days of the date on which the RMA was issued.

  • When we receive the returned item(s), packaged with the Return Authorization email, we will be happy to Apply a credit to your credit card. In some cases a 15% restocking fee may be deducted from the credit.

  • Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

PACKAGING / SHIPPING

Packaging

Please be sure to package your returned item so as to avoid damage to them during shipping. If you are unsure how to package items, please take them to your local UPS store or FedEx store, or to the US Post Office for proper packaging.

We can't provide you with a credit for your returned item if you don't includ the Return Authorization Email that we send you. So please ensure it is included in the package.

Insurance

Please insure your package for the full value of the item(s) being returned.

Tracking

Use a carrier that offers tracking numbers, such as FedEx or UPS, or use "Certified" or "Return Receipt" US Mail to ensure there is an audit trail for the delivery of your package.

CREDITS

Please allow 7 - 10 business days for the credit to appear on your credit card statement.

Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

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