Frequently Asked Questions

1. What color part should I order?
2. What is a VIN# and where is it located?
3. Do you ship to PO boxes?
4. Do you ship internationally?
5. Will you ship one order to multiple addresses?
6. How do I track my package?
7. Are you an authorized Acura dealership?
8. Are the parts and accessories you sell Genuine Acura?
9. Can I place my order over the phone instead of online?
10. Can I come to your dealership and pick up my parts?
11. I live outside of the United States. Can you ship parts to me?
12. If I select 3-day or next day air shipping am I guaranteed to have the parts in that time?

Answers…

1. What color part should I order? Question I have a silver car. I did a search for a bumper cap and found a list of bumper caps - none of which were plain "Silver".
   Answer Locate the Color Code on the Service Tag which can be found on the driver's side door jamb. You may find the following 2006/2007 Acura color tables to be helpful:
      External Colors
      Internal Colors
   
   
2. What is a VIN# and where is it located? Question I would like to search for a part by VIN#. What is a VIN# and where do I find it?
   Answer The VIN# Service Tag (Vehicle Identification Number) is a 17-character code that uniquely identifies all vehicles that were built after 1981. It can be found on the vehicle's registration, insurance papers, Dashboard Tag, and Service Tag.
   
   
3. Do you ship to PO boxes? Because PO Boxes are part of the US postal service and can be used only by it, UPS cannot deliver to them.
   
   
4. Do you ship internationally? At this time, we only ship to the United States.
   
   
5. Will you ship one order to multiple addresses? We are not offering shipping of one order to multiple addresses at this time. A separate order will need to be placed for each shipping address.
   
   
6. How do I track my package? You may track your package by logging in and viewing order details.
   
   
7. Are you an authorized Acura dealership? Yes -– Bernardi Acura is an authorized Acura parts dealer. We are operated by Bernardi Acura of Boston in Brighton, Massachusetts. Bernardi has been selling Acura and Honda products for more than 35 years!
   
   
8. Are the parts and accessories you sell Genuine Acura? 99.9% of the parts and accessories on our site are Genuine Acura. We clearly indicate in the product description if a product is not manufactured by Acura.
   
   We offer non-Acura products only to fill gaps in Acura's product line. We never sell non-Acura products in lieu of products that are manufactured by Acura.
   
   
9. Can I place my order over the phone instead of online? We are more than happy to answer your questions on the telephone. The economies of the internet do not, however, allow us to invest the time to process orders on the telephone. Please enter your order on BernardiParts.com which is secured by VeriSign to protect your personal information. For more info on our VeriSign Secured site, please click here.
   
   
10. Can I come to your dealership and pick up my parts? The discount reflected on BernardiParts.com is made possible through the economies of the Internet. A portion of these savings is derived by shipping orders rather than personally waiting on customers at our retail parts counter. Therefore, we regret that we can not offer the BernardiParts discount when you pick up parts are our Bernardi Acura of Boston retail parts counter in Brighton, MA.
    
    
11. I live outside of the United States. Can you ship parts to me? We can only ship parts to the United States, including Hawaii and Alaska. Related to this, we can only accept credit cards issued by US banks.
    
    
12. If I select 3-day or next day air shipping am I guaranteed to have the parts in that time? UPS shipping times are “in transit” times. This time does not include the handling time if a part is not in stock and needs to be order. The shipping time frame starts when UPS picks up your package. If the timing of your product receipt is urgent, please call and we will tell you if the product is in stock.